| What is the full address of the hotel? |
99a Hope Road, Kingston 6, Jamaica |
| What are the check-in and check-out times? |
Check-in: 2:00 PM, Check-out: 12:00 PM |
| How can I contact the hotel directly? |
Call: +1-876-978-8066, +1-876-978-8071, +1-876-978-3933; Email: christarvillas@gmail.com; WhatsApp: +1-658-201-6700 |
| Is the hotel family-friendly? |
Yes, the hotel is family-friendly. We have 2-bedroom units, a pool, restaurant, etc. |
| What languages are spoken by the staff? |
The staff speaks English. |
| Is the hotel pet-friendly? |
The hotel is not pet-friendly. |
| Does the hotel offer airport shuttle services? |
Yes, airport shuttle can be booked from our website under the "Other Services" tab. |
| What is the closest airport to the hotel? |
The closest airport is Norman Manley International Airport. |
| How far is the hotel from downtown Kingston? |
The hotel is about 15 minutes from downtown Kingston. |
| What are the hotel’s operating hours for the front desk? |
The front desk operates from 7:00 AM to 11:00 PM, after which we have an online check-in system. |
| How can I make a reservation? |
Call the front desk, book on our website christarvillashotel.com, or use Booking.com or Expedia.com. |
| Can I cancel or modify my booking? What are the cancellation policies? |
There is a $75 early departure fee for leaving before the reserved time. Cancellation fee: $50 USD for 1-2 nights reserved; 1-night stay fee for 3 or more nights reserved. |
| Are there any special rates or discounts available (e.g., for seniors, groups, or long stays)? |
No specials at the moment. |
| Do you require a deposit to secure a reservation? |
A 50% deposit is required for reservations of 3 rooms or more and for stays of 5 nights or more. |
| Can I book a room for a day use only? |
Yes, rooms can be booked for 1 day at our nightly rate. |
| Are there any additional fees, such as resort or service fees? |
We have 12% service charges applied to all hotel products and services. |
| Does the hotel offer packages or promotions for local attractions? |
Yes, promotions and packages for local attractions are available under the "Other Services" tab on our website. |
| Can I book multiple rooms under one reservation? |
Yes, but a deposit may be required to hold the rooms. |
| What payment methods are accepted for reservations? |
We accept cash, card, bank transfer, and PayPal, whether in person or online. |
| Is it possible to request a specific room or floor? |
Yes, you can. |
| What types of rooms are available (e.g., single, double, suites)? |
We have single and double studios and 2-bedroom suites available. See our rooms tab on our website. |
| Are the rooms equipped with air conditioning? |
Yes, they are. |
| Does the hotel offer free Wi-Fi in rooms and public areas? |
Yes, free Wi-Fi is available. |
| Are there smoking or non-smoking rooms available? |
All rooms are non-smoking. Smoking is allowed in certain areas like the courtyard or guest balconies. |
| Do rooms have a safe for valuables? |
All our rooms have safes. |
| Are there kitchenettes or mini-fridges in the rooms? |
Some rooms have kitchenettes, but all have mini-refrigerators. |
| What toiletries are provided in the rooms? |
Toilet paper, hand towels, makeup wipes, lotions, conditioners, shampoos, and bar soaps. |
| Are cribs or extra beds available for children or additional guests? |
Not at the moment, but we are making provisions. |
| Do rooms have balconies or views of specific landmarks? |
Our room balconies have nice views but no specific landmarks. |
| Is there a housekeeping service, and how often is it provided? |
Housekeeping is provided and done daily. |
| Does the hotel have an on-site restaurant or café? |
Yes, it does. |
| What type of cuisine is offered at the hotel? |
Mixed international cuisines. |
| Are breakfast options included in the room rate? |
Yes, breakfast is included in the rates. |
| Can dietary restrictions (e.g., vegetarian, vegan, gluten-free) be accommodated? |
Yes, we can provide for dietary restrictions. |
| Is room service available, and what are the hours? |
Yes, room service is available from 7:00 AM to 10:00 PM. |
| Are there nearby restaurants or food delivery options recommended by the hotel? |
Yes, there are a lot of nearby restaurants to try. |
| Does the hotel have a bar or lounge area? |
We have a bar but not a lounge. |
| Can I bring outside food or drinks into the hotel? |
Yes, you can. |
| Are there vending machines or snack options available on-site? |
We have a convenience store on property with snacks, beverages, sweets, etc. |
| Does the hotel offer packed lunches or meals for excursions? |
Yes, we can on request. |
| Is there a swimming pool or fitness center at the hotel? |
Yes, we have both a swimming pool and fitness center available. |
| Does the hotel have parking facilities, and is there a cost? |
Yes, we have parking, and it’s free. |
| Is there a business center or meeting rooms available? |
Yes, we have a variety of conference rooms and a business center. See our conference room tab on our website. |
| Does the hotel offer laundry or dry-cleaning services? |
Yes, laundry services can be booked from our website in the "Other Services" tab. |
| Are there any spa or wellness services available? |
We don’t have a spa on-site, but there is one next door we partner with. Services can be booked from the hotel, and we arrange transport and pick-up. See the "Other Services" tab on our website. |
| Is there a concierge service to assist with local tours or bookings? |
We don’t have a concierge service, but tours and attractions can be booked from our website. |
| Does the hotel have a gift shop or convenience store? |
Yes, we do. |
| Are there any recreational activities or entertainment options on-site? |
No, just our swimming pool, gym, and bar. |
| Is there a designated area for smoking? |
Yes, our courtyard and room balconies. |
| Does the hotel have 24-hour security? |
Yes, it does. |
| What are the top attractions near the hotel in Kingston? |
Bob Marley Museum, Devon House, and Hope Gardens. |
| How far is the hotel from the Bob Marley Museum? |
About 2 minutes. |
| Can the hotel arrange tours or excursions to nearby attractions? |
Yes, we can. |
| Are there beaches close to the hotel, and how can I get there? |
There are no beaches close to the hotel, but we can arrange transport to one if needed. |
| What public transportation options are available near the hotel? |
Public buses and taxis pass by regularly. |
| Are there shopping centers or markets nearby? |
Yes, there are. |
| Can the hotel recommend local cultural events or festivals in Kingston? |
Yes, we can. |
| Is the hotel located in a safe area of Kingston? |
Yes, we are. |
| What are some family-friendly activities near the hotel? |
Visits to Devon House, Hope Gardens, Hope Zoo, Bob Marley Museum, and the movie theatre. |
| How can I get to Port Royal or other historical sites from the hotel? |
We can call transport and arrange a tour if needed. |
| Are the hotel facilities accessible for guests with disabilities? |
We have limited facilities for guests with disabilities but are making frequent upgrades and expansions. |
| Are there elevators or ramps available for mobility-impaired guests? |
No elevators and no ramps. |
| Can the hotel accommodate guests with hearing or visual impairments? |
No. |
| Are service animals allowed in the hotel? |
Not currently. |
| Are there rooms specifically designed for accessibility needs? |
Yes, we have 1 room that is disability-friendly. |
| What is the hotel’s policy on early check-in or late check-out? |
Early check-in and late check-out are free based on availability. |
| What are the safety measures in place at the hotel (e.g., fire safety, CCTV)? |
We have camera systems, fire extinguishers, and smoke alarms around the property. |
| Does the hotel have a lost and found service? |
Yes, we do. |
| What is the minimum age for check-in? |
18 years old. |
| Are visitors allowed in guest rooms, and are there any restrictions? |
Up to 3 visitors are allowed and are not allowed to use hotel amenities. All visitors must leave by 9:00 PM at the latest. |
| What is the hotel’s policy on noise or disturbances? |
Quiet time starts at 7:00 PM when all loud music and sounds must cease. Noise complaints can be reported to the front desk. |
| Does the hotel have a backup generator in case of power outages? |
Yes, we do. |
| Are there any specific dress codes for the restaurant or public areas? |
Casual or formal, no swimsuits or revealing attire. |
| What are the hotel’s COVID-19 or health and safety protocols? |
[Skipped] |
| Can I store luggage at the hotel before check-in or after check-out? |
Yes, but for a limited time, conditions apply. |
| Does the hotel host events like weddings or conferences? |
Yes, we do. |
| Are there group booking discounts for events or large parties? |
Yes, discounts can be given on discussion. |
| Can the hotel provide catering for events? |
Yes, we can. |
| Are there private dining or meeting spaces available? |
Yes, there are. |
| What is the maximum capacity for event spaces at the hotel? |
Up to 110 persons for our largest conference room. |
| Does the hotel offer currency exchange services? |
Yes, we do. |
| Are there ATMs or banking services nearby? |
Yes, there are by the mall area. |
| Can the hotel assist with visa or travel documentation inquiries? |
No. |
| Is there a loyalty program or rewards for frequent guests? |
Yes, we are currently working on a loyalty card. Please check the front desk for updates. |
| What is the best time of year to visit Kingston, Jamaica? |
Summer. |
| Does the hotel provide beach towels or other equipment for local outings? |
No. |
| Are there any age restrictions for using certain facilities, like the pool or gym? |
Yes, kids are not allowed unsupervised in these areas. |
| Can the hotel arrange car rentals or taxi services? |
Yes, we can. |
| Does the hotel offer complimentary welcome drinks or amenities? |
No. |
| How does the hotel handle guest feedback or complaints? |
We reach out to guests to address any dissatisfaction and offer varying forms of compensatory solutions for bad experiences, all conditional on the situation. |
